Service and Warranty

HomeSupportPolicyService and Warranty


H3C enterprise hardware products are generally covered by a one (1) year warranty. Several products have extended warranty up to five (5) years. For detail information about corresponding product, please read the Enterprise Product Limited Warranties .

All H3C warranties extend only to the Original End User Customer (the individual or entity who purchased the product for their own use, collectively referred to in this document as “Customer”) in the countries or regions where you purchase the products; and are nontransferable. The warranty shall be provided by H3C or the H3C authorized Channel Partner (collectively referred to in this document as “H3C”). H3C warranties are subject to and provided only on the terms and conditions depict in this document. If there is any conflict with contract terms and conditions, the contract terms and conditions shall prevail.

General terms and conditions

Definition: “Starting Date” as used in this warranty policy means (i) the date this product is delivered from the manufacturing site of H3C Technologies Co., Ltd. (“H3C”), or (ii) in the case of resale by an authorized reseller of H3C, the date is not more than ninety (90) days since original delivery date of this product by H3C.

H3C warrants for software and hardware for a period of certain days from the Starting Date.

1. The warranty period of software is ninety (90) days. If the software does not comply with the functional standards mentioned in the product instructions, or the software media incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period, H3C will replace the media or repair the defects for free. For the defects, H3C has the discretion to decide repair with software patches, replacement with upgraded software or refund of the software.

2. The warranty period of hardware is one (1) year. If the hardware incurs problems in material and workmanship under normal authorized use consistent with the product instructions within the warranty period,H3C, at its sole discretion, will either repair or replace the failure hardware. The replacement hardware may be new or refurbished equipment of the same type, function and quality. The failure hardware which has been replaced belongs to H3C. H3C will use commercially reasonable efforts to ship the replacement hardware after receipt the failure hardware. Actual delivery times may vary depending on the customer location.

The warranty period of product will not be influenced due to resale or repair. But the warranty period for the replacement or the repaired unit is three months or the remainder of the initial warranty period both starting from the delivery of the replacement or the repaired unit by H3C, whichever is longer.

3. Dead On Arrival (DOA). Within thirty (30) days from the Starting Date, H3C will provide expedited replacement of hardware that has no appearance damage upon unpacking but fails to operate within forty-eight (48) hours of initial installation. “Fail to operate” shall mean a material failure to substantially perform in accordance with the hardware’s technical specifications (excluding exterior nick or other deficiencies that do not materially affect hardware performance). H3C will deliver a new replacement unit within seven (7) business days of H3C' receipt and confirmation of the customer's report of such DOA. Defective hardware must be returned within fifteen (15) business days once receiving the replacement, otherwise the customer shall pay purchase price of replacement hardware. Actual delivery times should allow for additional transit time due to transportation reasons.

Limitation of Liability

(i) No warranty will apply if the hardware or software (a) has been repaired or replaced, without H3C’s permission; (b) has not been installed or operated in accordance with instructions released by H3C in the enclosed documentation; or (c) has been subject to unreasonable physical impact, fire, lightning, flood, misuse, or disaster.

(ii) H3C will not provide guarantee for customer data stored in the product or related to the product by other means. The customer is solely responsible for backing up related data to avoid loss.

(iii) H3C warranty does not include installation support.

(iv) No warranty will cover accessories and consumables, such as manuals, power cords, cables and relay interface transfer box.

(v) H3C warranty only covers H3C own brand products. The independent interface devices of Voice& Video Products, such as microphone and camera, etc, will be covered by the warranty of original providers.


(i) Except as expressly set forth hereby, H3C makes no warranty that is expressed implicitly or explicitly, including but not limited to warranties of merchantability, adaptability for a particular purpose, and warranties or obligations arising from a course of dealing, usage or trade practice.

(ii) H3C does not warrant that the software is error free or that the customer will be able to operate the software without problems or interruption.


In no event will H3C or its affiliates or suppliers be liable for data loss of the customer due to product failure or service interruption as well as consequential direct or indirect economic loss. The total compensation amount of H3C for the customer loss due to its liability, in any cases including those expressly stipulated in a contract, will not exceed the purchase price of the product paid by the customer.

H3C Technologies Co., Ltd. reserves the right of interpreting this warranty. H3C has the discretion to change any warranties, product performance and specifications without notice.

990991藏宝阁开奖玄机 金坛市| 宁夏| 黑龙江省| 长海县| 那曲县| 陕西省| 文登市| 文山县| 河南省| 塔城市| 喜德县| 太康县| 台中县| 英德市| 黑河市| 新安县| 弥勒县| 久治县| 满城县| 青岛市| 安宁市| 镇平县| 鹤峰县| 图木舒克市| 什邡市| 民县| 白玉县| 辰溪县| 双鸭山市| 丰顺县| 彝良县| 全南县| 西吉县| 大田县| 铁岭市| 龙海市| 清原| 沁阳市| 阿拉善盟| 大庆市| 社会| 婺源县| 遂平县| 莲花县| 齐河县| 紫阳县| 梨树县| 灵宝市| 肥乡县| 应用必备| 九龙城区| 阆中市| 墨脱县| 玉龙| 台北县| 肃宁县| 宁乡县| 鄂托克前旗| 江安县| 河曲县| 双牌县| 峡江县| 铜川市| 大姚县| 云梦县| 和顺县| 罗定市| 水富县| 宕昌县| 赤城县| 和龙市| 门头沟区| 巴林右旗| 万年县| 海原县| 西乌| 济南市| 北碚区| 泸水县| 灵寿县| 青海省| 汉阴县| 临潭县| 老河口市| 德保县| 安陆市| 广水市| 文山县| 宜都市| 大埔区| 深水埗区| 淮阳县| 梁河县| 台东县| 鲁甸县| 土默特左旗| 垫江县| 扎兰屯市| 海伦市| 祁东县| 秦皇岛市| 徐州市| 玉门市| 安达市| 青冈县| 南陵县| 京山县| 炎陵县| 西城区| 泸定县| 乐业县| 汉川市| 武清区| 滦南县| 噶尔县| 通榆县| 江油市| 奉贤区| 汉源县| 宝兴县| 灌南县| 芮城县| 舟山市| 余姚市| 绩溪县| 博野县| 永泰县| 靖安县| 庆元县| 绿春县| 津南区| 沧州市| 长丰县| 建始县| 湛江市| 柯坪县| 油尖旺区| 阳春市| 睢宁县| 双峰县| 康乐县| 肥城市| 休宁县| 湖州市| 咸宁市| 盱眙县| 台东市| 河间市| 山阳县| 遂宁市| 桓仁| 清新县| 绵竹市| 肇东市| 温宿县| 章丘市| 通江县| 黄陵县| 荔波县| 辉县市| 黄石市| 商丘市| 邹城市| 建德市| 西华县| 无为县| 库车县| 永福县| 瑞昌市| 梨树县| 丹凤县| 原阳县| 南川市| 辽宁省| 织金县| 车险| 图们市| 丰原市| 祁阳县| 项城市| 富蕴县| 吐鲁番市| 宁国市| 望奎县| 广宗县| 灵丘县| 隆化县| 海城市| 景德镇市| 东乡| 丘北县| 望城县| 彭阳县| 大埔区| 兰州市| 盐山县| 宜章县| 文成县| 肃南| 贵阳市| 临夏市| 肥城市| 平乡县| 璧山县| 依兰县| 齐齐哈尔市| 五华县| 开阳县| 涞水县| 天镇县| 宁都县| 曲阜市| 星座| 衢州市| 鹤峰县| 息烽县| 蓝山县| 喀喇| 监利县| 通化县| 体育| 麻江县| 林口县| 西充县| 平和县| 昆明市| 正定县| 台中县| 镶黄旗| 阿城市| 厦门市| 尚义县| 土默特左旗| 游戏| 奎屯市| 眉山市| 洪江市| 攀枝花市| 舞钢市| 芦山县| 兴安县| 嵩明县| 来宾市| 泰和县| 胶州市| 鹰潭市| 涟源市| 清水河县| 开远市| 青阳县|